Privacy Policy
Effective date: November 3, 2026 Last updated: November 3, 2026
1. Who we are and scope
Gnowise Inc. (“Gnowise,” “we,” “us,” or “our”) provides Canadian property intelligence products and services, including automated property valuation estimates, rental analytics, house and rental price indices, forecasting, portfolio insights, property data services, and related interfaces and APIs. This Privacy Policy explains how we handle personal information in connection with gnowise.com, communications, accounts, demonstrations, and applicable Gnowise services. Services operated by a separately identified company, such as Aegaia, may have their own privacy notices and contractual terms; the relevant notice will govern those services.
Privacy contact: Gnowise Privacy Office — [email protected]. Requests regarding access, correction, or deletion of data may be directed to [email protected].
2. Information we collect
Depending on your interaction with us, we may collect: (a) names, business names, professional contact details and inquiry contents provided through forms or correspondence; (b) account and authentication information; (c) subscriptions, billing and transaction information; (d) technical and usage information such as device identifiers, IP addresses, browser information, access logs and security events; (e) cookies or similar identifiers where deployed; and (f) property addresses, geographic coordinates, other real estate data, and analytical queries or outputs submitted through our applications or APIs. Property information may qualify as personal information when it identifies, or can reasonably be linked to, an individual. We seek to limit collection to information reasonably needed for the purposes described in this Policy.
3. Sources and purposes
Information may come directly from you, from business customers acting under their agreements, from service usage, and from licensed or publicly available sources where lawful. We use information as reasonably necessary to respond to inquiries; provide and secure services; authenticate users; manage contractual relationships and billing; deliver requested property analytics; monitor performance and prevent misuse; support customers; maintain records; meet legal obligations; and improve service reliability and quality where permitted. Marketing messages are sent subject to applicable consent and unsubscribe rules. If a new use is materially different from the original purpose, we will provide notice and obtain consent where required.
4. Automated analytics and AI
Gnowise produces estimates, forecasts, risk indicators and other automated outputs that may rely on property, geospatial, market and other inputs. These outputs may be uncertain or incomplete and should not be treated as determinations about a person without appropriate context and review. Business customers remain responsible for their use of outputs and applicable legal obligations. Where an automated decision about an individual triggers a right to information, explanation, or review under applicable law, we will address qualifying requests as required by that law.
Our services may use specialized analytics, machine-learning tools, and contracted technology providers to generate requested outputs, monitor reliability, prevent abuse, and improve functionality. We may use permitted information to evaluate, develop, train, validate, and improve analytical or machine-learning models. Any use of identifiable customer-provided personal information for a purpose beyond providing the contracted service must have an appropriate lawful basis, comply with applicable agreements, and be accompanied by notice and consent where required.
5. Sharing and service providers
We may disclose information to authorized personnel, contracted service providers, hosting, analytics, communications, support, billing, and security vendors, and professional advisers to the extent necessary for their functions and subject to appropriate contractual and legal protections. We may disclose information where lawfully required, in connection with a legitimate corporate transaction subject to applicable safeguards, or with consent. Disclosures for materially new purposes are subject to the notice and consent requirements of applicable law.
Categories of service providers may include website and cloud hosting, content delivery and security, communications and CRM, form processing, analytics, AI and machine learning, geospatial information, data storage and backup, and payment processing where applicable.
6. International processing and storage
Personal information may be processed or stored in Canada or other jurisdictions where Gnowise or its service providers operate, when permitted for the purposes described in this Policy. In such cases it may be subject to lawful access by authorities in the relevant jurisdiction. Gnowise will assess and implement the safeguards required by applicable law and contracts before cross-border disclosures.
7. Cookies and analytics
Our website may use essential cookies and, where actually enabled, analytics, functionality, or marketing technologies. You can manage cookies through your browser and any consent controls provided on the website. Where applicable law requires consent for optional tracking, Gnowise will request it. For further details, contact our Privacy Office.
8. Retention and deletion
We retain personal information only for as long as reasonably necessary for the disclosed purposes, service obligations, legal requirements, dispute resolution, or security. Retention periods vary by information category, the purpose of collection, contractual requirements, applicable laws, and legitimate security and recordkeeping needs. When information is no longer needed, we take steps to delete, de-identify, or securely dispose of it, subject to lawful exceptions and backup cycles. You can inquire about relevant retention practices at [email protected].
9. Safeguards and incidents
We apply administrative, technical and physical safeguards appropriate to the sensitivity of information and the relevant risks. No internet-connected system can be guaranteed completely secure. We investigate suspected incidents and provide required notices to individuals and regulators where applicable. We assess privacy and security risks, including service-provider risks, and maintain breach records and provide notifications where required by law.
10. Access, correction and privacy choices
Subject to applicable law, individuals may ask about personal information held by Gnowise, request access or correction, withdraw consent where processing depends on consent, and submit a privacy complaint. Certain requests may be subject to identity verification, legal exemptions, contractual roles, and record-retention duties. We will also honour other applicable provincial rights, including Quebec-specific rights where relevant. Requests may be sent to [email protected]. Individuals may also contact the appropriate privacy regulator.
11. Communications and CASL
Where we send commercial electronic messages, we will follow applicable anti-spam requirements for consent, sender identification, and effective unsubscribe methods. Operational communications necessary for contracted services are handled according to their purposes and applicable law.
12. Children
Gnowise’s professional property intelligence services are not directed to children.
13. Changes
We may revise this Policy to reflect changes in our practices or legal requirements. We will post the updated version with a revision date and provide additional notice or obtain consent when required.
14. Contact
Gnowise Inc.
Privacy contact: [email protected]
Data requests: [email protected]